technology
The Dark Side of Predictive Agents: How Real‑Time Automation Can Undermine Customer Trust
The Dark Side of Predictive Agents: How Real-Time Automation Can Undermine Customer Trust Real-time predictive agents can erode customer trust when their hyper-personalized suggestions feel invasive, when errors go unchecked, and when humans are removed from the decision loop. 1. The Allure of Predictive Agents Think of predictive agents like